Guide to Covid-19 and face-to-face consultations.


COVID-19 is a coronavirus which causes infections of the nose, throat and lungs. It is most commonly spread from an infected person through:

Respiratory droplets generated when you cough or sneeze

Close, prolonged personal contact, such as touching or shaking hands

Touching something with the virus on it, then touching your mouth, nose or eyes before washing your hands

The risk for COVID-19 may be increased for certain settings such as:

Cruise ships

Crowded areas (such as public transit and shopping centres)

Gatherings (spiritual and cultural settings, theatres, sports arenas, festivals and conferences)

Close contact between people

As the CBR Clinics therapists go back to work, it is important to understand that face-to-face consultations are likely to involve sustained close contact for between 30-45mins. This increases the risk of transmission of COVID-19 even with the appropriate PPE being worn.

This is what we are doing to protect you and ourselves within the clinic: 

 All our therapists have received at least their 1st dose of the Covid-19 vaccine.

Our therapists will be wearing Personal Protective Equipment (PPE) at all times, which will include disposable gloves, a disposable apron, a face mask and a face shield. Those will be disposed of and/or decontaminated in between clients.

Our therapists will be making use of hand sanitiser and washing their hands in between clients, apart from changing their PPE and decontaminating the treatment room (wiping surfaces, massage couch, chairs, credit card machine, etc). All flooring is being wiped at least once a day.

Your therapist might check your temperature with a non-contact infrared thermometer. 

We only accept card payments. We suggest you making a pre-paying online, on the phone or via BACs prior to attending in order to avoid contact with the card machine.

Here’s what you will need to do in order to attend an appointment: 

Not have symptoms, be a suspected case or have come into contact with a suspected Covid-19 case. 

Ensure you have a face mask on at all times and sanitise your hands using the hand sanitiser provided by us in the waiting area.

Complete the COVID-19 form included on your confirmation and reminder emails.

Please arrive for your appointment on time, not earlier, in order to avoid crossing paths with the previous client.

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Further Information


There is an increased risk of more severe outcomes for

People aged 65 and over

With a heart condition

With diabetes



Those in a high risk demographic are strongly recommended NOT to receive a treatment.

Ultimately, at CBR CLINICS, we are doing all that we reasonably can to minimise risk whilst remaining open. However, we cannot eliminate risk, especially as COVID-19 can be spread by those showing no symptoms.



All clients can have a face-to-face consultation with an osteopath without being triaged. Once you make your booking you will receive a form that will assess for any COVID-19 risks. 

Clients wanting to have physiotherapy are encouraged to have an online consultation on a first instance. In order for us to assess if a face-to-face consultation is necessary we are conducting free 15 mins triages. Triages must be booked before a face-to-face consultation is booked. Once it’s been established that a face-to-face is necessary then our secretary will call you back to make the booking in one of our physical sites.

Triages are done via Telehealth. You will receive a link for it on your confirmation email.

If you have any questions about any of the above please use the contact form below to get in touch or call us on 020 7921 0538.


Mercury House
117 Waterloo Rd

Canary Wharf

1st Floor, Orega
South Quay Building
189 Marsh Wall
E14 9SH

Get In Touch

For general enquiries use the contact form and we'll get back to you ASAP otherwise please contact us via one of the following methods: 

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