All new clients are required to pre-pay the full amount of their first appointment. If you made an online booking, please follow this link to make a payment: cbrclinics.com/payment. Alternatively, call us on 02079210538 and our receptionist will take payment over the phone.
We operate on a 24 hours' notice cancellation policy. If you need to cancel your appointment please give us 24 hours’ notice so that we can offer you a more convenient time and to avoid a charge. If you do not attend the appointment or cancel the appointment with less than 24 hours' notice, a charge the equivalent of the full fee of your appointment will be applied and any pre-payments forfeited.
If you're covered by health insurance you will be liable to pay any late cancellation or no show fee.
If you're more than 15 minutes late for your appointment your therapist might not be able to see you.
Cancellations requested via email on Saturdays after 12pm and on Sundays won't be addressed until Monday, which will count as less than a 24hrs notice and you might be subjected to pay the full price of your consultation.
We offer full refunds to clients that have made pre-payments. However, if a refund is requested with less than 24 hours from the appointment the refund is forfeited as it breaches our 24 hours' notice cancellation policy.
All refunds must be requested in writing via email. Please email email@example.com to request yours. Once request has been received we will process your refund within then next 5 working days.
Waterloo Clinic: the building's receptionist leaves at 6pm and is replaced by a security guard who has to do rounds and patrols and might not always be at reception. We thank you for your patience.
Our booking team is available Monday to Friday 8h30am-6pm. To make, amend or cancel a booking during our booking team out of hours please use our online booking facilities. You can also call our clinic rooms directly via the numbers below, however please be aware our therapists might be in session and unable to answer your call. In that case please email us on firstname.lastname@example.org and someone will be in touch shortly.
- Waterloo clinic: 02079210539
- Canary Wharf clinic: 02038744490
We accept most debit and credit cards (except Amex) and cash. We are unable to accept cheque payments.