Terms and Conditions

  • All new clients are required to pre-pay the full amount of their first appointment. If you make an online booking, please follow this link to make a payment: cbrclinics.com/payment. Alternatively, call us on 02079210538 and our receptionist will take payment over the phone.
  • CANCELLATION POLICY
  • We operate on a 24 hours’ notice cancellation policy. If you need to cancel your appointment please give us 24 hours’ notice so that we can offer you a more convenient time and to avoid a charge. If you do not attend the appointment or cancel the appointment with less than 24 hours’ notice, a charge the equivalent of the full fee of your appointment will be applied and any pre-payments forfeited.
  • If you’re more than 15 minutes late for your appointment your therapist might not be able to see you.
  • Cancellations requested via email on Saturdays after 12pm and on Sundays won’t be addressed until Monday, which will count as less than a 24hrs notice and you might be subjected to pay the full price of your consultation.
  • ​REFUND POLICY
  • We offer full refunds to clients that have made pre-payments. However, if a refund is requested with less than 24 hours from the appointment the refund is forfeited as it breaches our 24 hours’ notice cancellation policy.
  • ​PLEASE NOTE:
  • Waterloo Clinic: the building’s receptionist leaves at 6pm and is replaced by a security guard who has to do rounds and patrols and might not always be at reception. We thank you for your patience.
  • Our receptionist team is available Monday to Friday 8am-6pm. To make, amend or cancel a booking during our receptionist team out of hours please use our online booking facilities or call us on 02079210539 for the Waterloo clinic or on 02038744490 for the Canary Wharf clinic.
  • We accept most debit, credit cards (except Amex) and cash. We are unable to accept cheque payments.
  • ​IF YOU HAVE HEALTH INSURANCE:
  • Please go to cbrclinics.com/feesfor more information on how to claim your sessions via your health cover.